Refund Policy

Refunds

For most items, in the unlikely event that your product is faulty, you can send it back to us for a refund or exchange of goods within 30 days of receipt. Return shipping costs are not refundable for this.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using our contact form.

Shipping

We will instruct you via email where to send your item for return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 750 SEK, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Agent Return

The items in your agent return are handled as returns and the items are put up for sale again. You are of course welcome to buy the goods from us again. We will refund you the entire value of the order with a deduction for a handling fee of SEK 250.